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Oct
13
Negative Comments on Social Sites = A Positive Branding Opportunity??
by Kirsty Lemmon
With astronomical levels of ‘social chat’ taking place across a multitude of platforms everyday, companies and brands have never been talked about so much. Positive chat is clearly great for a company’s brand, with word of mouth paving the way for new customers. But what do you do if you publicly receive negative feedback or [...]
Tags: Customer service